INTRODUCTION AND IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.
Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
Some of the companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.
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Chancery Wright Insurance Brokers Ltd could not miss this prestigious
award and it happened on the 13th July 2009 after being accredited to receive
the T.Q.M. certificate, Total Quality Management Aptitude Seal For High Quality Performance & Best Customer Satisfaction and Int’l Golden Europe Award For Quality and Commercial Prestige. The award ceremony was held in Paris, france by Association Otherways Management & Consulting.
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| Chancery Wright Insurance Brokers Ltd Managing Director Mr Murenga showing the golden award during the ceremony |
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